About Us
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Tandridge Leisure has an enthusiastic team of staff, who run de Stafford Sports Centre and Tandridge Leisure Centre. Tandridge Leisure also provides drama and dance courses and swimming and sports courses plus a fun-packed holiday activity programme. When visiting our centres or attending a Tandridge Leisure activity, customers will immediately be aware that Tandridge Leisure staff are ‘customer focused’ and work as a team providing the ultimate in safety, quality and value for money. All staff are enhanced CRB checked and many are First Aiders. At Tandridge Leisure we value our customers’ opinions highly, since customer feedback is an essential part of improving and innovating our leisure service.
Our history
Tandridge Leisure Limited (TLL) was created on 1 September 2000 when the Tandridge District Council decided to transfer it’s leisure services into a ‘not for profit’ community benefit organisation. We view the company as a social enterprise as we manage and develop our business with a view to creating trading surpluses, which are reinvested back into enhancing and improving the quality of leisure opportunities and building community capacity. Tandridge Leisure Limited is registered with the FSA, the registered number is 29100R and the registered address is Tandridge Leisure Centre, Hoskins Road, Oxted, Surrey RH8 9HT. The Accounts and Business Support Teams are based at de Stafford Sports Centre, Burntwood Lane, Caterham, CR3 5YX and can be reached via Reception on 01883 330533/344355.
Our Team
Tandridge Leisure is governed by a Board of Directors which includes provision of staff members, co-opted community representative, the Managing Director (ex officio) and for two council nominees. The Managing Director is supported by the Deputy Managing Director and the team of Senior Managers, the Business Managers, Co-ordinators, Officers and Assistants.
Customer Charter
Tandridge Leisure is a community-focused leisure trust which aspires to deliver an exceptional customer experience and inspire new audiences to develop active lifestyles.
This is Customer Charter, below, and it sets out what you can expect at Tandridge Leisure and is our commitment to you:
Our Staff
Our staff will strive to be friendly, qualified, helpful, efficient and knowledgeable at all times, providing a prompt, professional, quality service.
Activities and Facilities
We will provide a range of services and activities for all ages and ability within a safe and welcoming environment.
Customer Information
We will make sure that all communication channels are polite, informative, relevant, clear and efficient.
Confidentiality
All personal information disclosed to us by customers will at all times remain strictly confidential and will be kept in accordance with the Data Protection Act 1998.
Listening to our Customers
As part of our continuing commitment to improve the facilities and services we provide, we value your feedback. We need to know not only when you are satisfied so that we can maintain standards and feedback positive comments to our staff, but also when you are dissatisfied so that we can look to improve our service. Any suggestions you have on how we can improve are always welcomed and will be considered in a business context. We will publish the ways in which customer feedback has brought about improvement.
What we expect from our customers
We expect our customers to treat our staff, our facilities, our property and the property of others with respect, in accordance with centre rules/etiquette. Failure to do so may result in a customer being asked to leave the premises.
Privacy Policy
So that we can provide you with the most efficient and enhanced service, we request information about you. Since your privacy as a visitor to our website is of the utmost importance to us, we have provided this detailed privacy policy. Of course, our visitors may enjoy many of the site's features without providing any personal information.
Information We Gather or Track:-
Any personal details you provide to us will be used to provide you with enhanced features such as email news. The following are details of the information we collect:
names, addresses, email addresses and demographic information optained through the Contact Us page. Additionally, impersonal usage statistics information may be analysed so that we can judge our system's performance or execute your customised features.
What We Do With Collected Information:-
Rest assured we will not pass any of your information on to a third party. From time to time we extend various offers from our partner companies. These may include news or additional details on their products and services. These offers would be sent by Tandridge Leisure and your personal information is not shared with any third party.
Tandridge Leisure abides by the Freedom of Infomation Act 2000.
Corrections and Updates to Personal Information:-
Please contact us at info@tandridgeleisure.co.uk if you wish to amend your details.
Deleting Your Name From Our Database:-
If you wish to UNSUBSCRIBE from SMS texting or emails, please complete the Contact us information form and write UNSUBSCRIBE in the comment box at the bottom.
Our vision
To advance our position as a community-focused leisure trust which delivers an exceptional customer experience and inspires new audiences to build an active lifestyle.
FAQ's
If you are new to Tandridge Leisure facilities or are joining, you are likely to have lots of questions. We hope that we have anticipated these with our FAQ's. If you cannot find your question please contact us.
What time are you open?
Our opening times are published on the home page of our three centres Tandridge Leisure Centre & de Stafford Sports Centre
How much will memberships cost me?
Click here for membership prices.
Will I have to pay a joining fee?
No, at Tandridge Leisure Limited we do not have a joining fee on any of our memberships.
Do you offer corporate memberships?
Yes, please phone our Research & Sales Manager for more information 01883 718010 or email Jill on jmiller@tandridgeleisure.co.uk
How can I join?
You can become a member by filling in a membership application form and making the appropiate payment at reception.
Do I need to bring my membership card in each visit?
Yes, your card needs to be swiped at reception, before admission to any activity.
Do you charge to replace a lost card?
Yes, there is a £5 charge.
Can I pay each time I come in to use the facility?
Yes, you can use the facilities as a Non member, and pay Non member rates, or you can take out a Centre membership and pay Centre Member rates.
Do I need to have an Introduction before I can use the gym?
Yes, all gym members need to have an induction before using the gym for health and safety reasons. These can be booked at reception.
Do I need to book for Group Exercise Classes?
Yes, it is a good idea to use your membership booking privilages as classes may get busy. Non members can book and pay 3 days in advance.
Where can I park my car?
We have ample parking facilities at out three sites, a small charge may be made at Tandridge Leisure Centre.
Can I get to you by public transport?
de Stafford Sports Centre:
The nearest train station to de Stafford Sports Centre is Whyteleafe South Station (approximately one mile away) and Caterham Station (approximately two miles). The nearest bus route are the 466, the 411 or the village bus.
Tandridge Leisure Centre:
The nearest train station to Tandridge Leisure Centre is Oxted Station (approximetly 100 metres away) and the nearest bus route is the 409 and the 411.
Can I use de Stafford Sports and Tandridge Centres?
Yes your membership is valid at both of these facilities, to use both gyms you will need a second induction charged at £5.
Do I need money for lockers?
Yes lockers take £1 or 20p coins which are returnable.
At what age can I attend Group Exercise Classes?
16 years, except for Aqua Classes which is 14 years, unless otherwise specified (please see downloadable programmes brochure for details).
At what age can I start using the Gym?
14 years (at de Stafford Sports Centre specific times only, please see programme for details).
At what age can I use the Sauna & Steam Room?
18 years.
How can I bookmark this web site?
Simply select 'Favourites' on your browsers' toolbar, click on 'Add Favourites' then 'OK' The website will now appear in your 'Favourites' folder.
To make this site your home page, simply select 'Tools' on you Internet toolbar, go to 'Internet Options' select 'General' tab then click on 'Use Current', then click 'Apply'. Our website will now appear as your home page.
